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Privacy & data use

What we collect when you send an enquiry, why we hold it, and how to have it removed.

Last updated: 2026-11-15. This template must be reviewed against the legal requirements of your jurisdiction before publication.

What we collect

Via the enquiry form: your name, company, business email, country, product interest, quantity and the message you write. Via server logs: IP address, browser type and pages requested, retained for security and aggregate traffic analysis.

Why we hold it

  • To answer your enquiry and prepare a quotation.
  • To keep a record of the specification and documents exchanged, which forms part of the commercial file for any resulting supply agreement.
  • To meet export, customs and pharmacovigilance record-keeping obligations where they apply.

Who sees it

Our sales and regulatory staff, and — where an enquiry requires it — the manufacturing site that would supply the product, under confidentiality. We do not sell contact data and we do not run third-party advertising trackers on this site.

How long we keep it

Enquiries that do not become commercial relationships are deleted after 24 months. Records relating to supplied batches are retained for the period required by the applicable pharmaceutical and customs regulations, which is typically five years after expiry.

Your rights

Write to gm@bioranpharma.com to request a copy of the data we hold about you, ask for correction, or ask for deletion where no legal retention obligation applies. We respond within 30 days.

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Contact

Bioran Pharma Co., Ltd.
18F, No.1 Building, No.487 Yangmuqi Road, 315042 Ningbo, China
gm@bioranpharma.com